Solutions Engineer (SE)

🚀 Job Offer: Technical Solutions Engineer 🚀

🎯 What You’ll Do

1. Technical Enablement & Solution Design

Partner with the Sales team during pre-sales to assess feasibility and design tailored solutions.
Map each customer’s infrastructure (databases, APIs, auth systems, cloud stack) to Forest Admin’s best practices.
Build and present proofs of concept (PoCs) and demo projects that showcase technical and business value.
Define secure, scalable architectures for new customer onboarding and expansions.

2. Onboarding & Implementation

Lead the technical setup, configuration, and integration during onboarding.
Guide customers through Product and Technical implementation (database/API connections, authentication setup, permission modeling, feature, etc.).
Train developer and ops teams on Forest Admin best practices.
Collaborate with the Head of CS & Support and the Customer Success Engineer for a smooth handoff into adoption cycles.

3. Level 2 Technical Support

Act as the final technical escalation point before Engineering.
Troubleshoot complex issues involving infrastructure, data models, or integrations.
Resolve at least 80% of escalated tickets independently.
Document solutions and root causes in internal knowledge bases.

4. Product Feedback & Field Insights

Collect structured technical feedback from customers and onboarding experiences.
Identify recurring requests, integration pain points, and scalability patterns.
Deliver monthly technical insights to Product and CX leadership.
Participate in roadmap discussions and release validations.

5. Documentation & Enablement

Own and maintain technical documentation, integration guides, and demo assets.
Keep internal and public docs up-to-date with every release.
Standardize implementation playbooks for reuse.
Train Sales, CS, and Marketing teams on new technical concepts.

6. Internal Collaboration & Continuous Improvement

Work with the internal Operations squad to automate repetitive workflows and improve technical efficiency.
Maintain reusable demo environments for Sales and CS.
Participate in post-mortems and internal learning loops.